Effective Date: April 21, 2026

Neelam Global (‘we’, ‘our’, or ‘us’) is committed to protecting the personal information of all visitors and clients who interact with our website at neelamglobal.com. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to your data.

By accessing or using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

1. Who We Are

Neelam Global is a real estate services company with operations in India (Kolkata), the United States (New York, Miami, Los Angeles, Chicago), Australia, and Dubai. We facilitate the buying, renting, and listing of residential and commercial properties across these markets.

Contact details:

India: +91 898 152 8118
International: +1 786 588 0694
Email: care@neelamglobal.com
Website: neelamglobal.com

2. Information We Collect

2.1 Information You Provide

When you interact with our website, you may provide us with:

Full name, email address, and phone number when submitting contact or enquiry forms
Your role (buyer, tenant, agent, or other) when enquiring about a property
Property preferences and requirements shared with our consultants
Information submitted when booking a property valuation

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

IP address, browser type, and operating system
Pages visited, time spent on each page, and referring URLs
Device identifiers and session data
Interaction data with embedded tools and property listings

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including:

Facebook Pixel (Meta): Used to measure the effectiveness of our advertising and to serve relevant advertisements to users on Facebook and Instagram
Analytics cookies: Used to understand how visitors interact with our site so we can improve our content and user experience
Functional cookies: Essential cookies required for the website to operate correctly

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and connect you with the relevant property consultant
To send you property listings, newsletters, and updates that match your stated preferences, where you have provided consent
To improve and optimise the performance and content of our website
To process property valuation bookings and follow up on your requests
To comply with applicable legal and regulatory requirements in India, the United States, and other jurisdictions we operate in
To detect and prevent fraudulent activity or misuse of our platform
To measure the performance of our marketing campaigns

4. Legal Basis for Processing (GDPR / International Users)

For users located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, our legal bases for processing your personal data are:

Consent: Where you have given us explicit consent (e.g. signing up for marketing communications)
Contractual necessity: To provide you with services you have requested
Legitimate interests: To operate, improve, and secure our website and services
Legal obligation: To comply with applicable laws and regulations

5. Sharing Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

With property agents, developers, and builders listed on our platform, solely to facilitate your property enquiry
With trusted third-party service providers who assist in operating our website, analytics, and marketing (e.g. Meta/Facebook, Google Analytics), who are contractually bound to protect your data
With financial institutions or mortgage partners, where you have requested assistance with financing
With regulators, law enforcement, or legal authorities if required by applicable law or legal process
In connection with a merger, acquisition, or sale of our business, in which case users will be notified

6. Cross-Border Data Transfers

As Neelam Global operates across India, the United States, Australia, and Dubai, your personal data may be transferred to and processed in countries other than your own. We take appropriate measures to ensure such transfers comply with applicable data protection laws, including the use of standard contractual clauses or equivalent safeguards where required.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry and contact data is typically retained for up to 3 years. You may request deletion of your data at any time (see Section 8).

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data (‘right to be forgotten’)
Right to restrict processing: Request that we limit how we process your data
Right to data portability: Request your data in a structured, machine-readable format
Right to object: Object to processing based on our legitimate interests or for direct marketing
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at care@neelamglobal.com. We will respond within 30 days.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us so we can promptly delete it.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites, including property portals and partner platforms. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the ‘Effective Date’ at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: care@neelamglobal.com
India phone: +91 898 152 8118
International phone: +1 786 588 0694
Website: neelamglobal.com/contact